I admit I was a little miffed when I got my Qwest bill this week for my land-line phone and saw a $1.99 charge for a directory assistance call.
I thought we were allowed a few free calls a month. It’s not the $2, it’s the principle of the thing.
For once, I had the time, so I called to check it out, ready for a fight.
Before long I was talking to an ACTUAL person who was ACTUALLY helpful. He explained that the allowance used to exist but was eliminated years ago.
(I guess I was busy and missed it).
Turns out, every Qwest directory asistance call in Minnesota — whether one is seeking a local number or a long distance number — is charged $1.99. Some states served by Qwest still allow an allowance of free directory assistance calls, but Minnesota isn’t one of them, he said. Qwest doesn’t serve Wisconsin.
At this point, the rep’s help escalated to extra credit. He clued me in on what HE does when he’s looking for a number. He calls 1-800-373-3411, a free directory assistance service. You just have to listen to a short recorded advertisement first, he said. He stumbled on this voice automated service called FREE411 on the Internet.
Of course, if you have access to the Internet at the time you need a number, you might find your number that way.